EMERGENGY RESPONSE HOTLINE
1-800-535-5053 (US & CANADA)
1-352-323-3500 (INTERNATIONAL)
Title  
1. What is ER (Emergency Response)?
• ER is a 24-hour emergency response telephone number required by the US Department of Transportation (DOT) in 49 CFR 172.604.
   Faq
2. Do I have to register with INFOTRAC in order to use their ER telephone number?
• Yes
  
3. What is INFOTRAC’s international emergency response telephone number?
• 1-352-323-3500		  
4. Does INFOTRAC’s domestic ER phone number, 1-800-535-5053, work in Canada?
• Yes		  
5. Can my private label customer utilize INFOTRAC’s emergency response telephone number?.
• No, your private label customer must register with INFOTRAC separately.		  
6. My waste hauler uses INFOTRAC as part of their overall service, do I still need to register?
• No, if your waste hauler is registered with us, then you do not need to register with INFOTRAC’s service.
• Yes, if you are shipping Hazardous Materials via any other carrier, then you must register with INFOTRAC’s service.		  
7. I’m looking for my supplier but the only phone number listed on my invoice is 800-535-5053. How do I contact my supplier?
• Please try the 411, the internet, or the supplier’s non-emergency response telephone number.		  
Title  
1. What is a MSDS?
 • The Occupational Safety Health Administration (OSHA) requires Material Safety Data Sheet (MSDS) for hazardous materials in the workplace.
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2. I’m registered with INFOTRAC, where do I send my MSDS?
• The MSDS can be emailed, faxed, or mailed to INFOTRAC.		        
3. What information should I supply to INFOTRAC when requesting a MSDS?
• SKU, UPC, Product Code, Product Name, Manufacturer, etc.		        
4. Does OSHA require an employer to maintain hard copy (paper) MSDS?
• No		        
5. I have the MSDS but where do I find the flash point?
• On the MSDS, check the following sections: Fire and Explosion Hazard Data or Physical and Chemical Properties.		        
Title  
1. Who needs DOT Hazardous Material Training?
• All Hazmat Employees who directly affect transportation safety. For example: Hazmat Employees who load, unload, or handle Hazardous Materials, prepares Hazardous Materials for transportation, such as, packages, marks, label, shipping papers, placards, or transports Hazardous Materials.
        
2.

New Hazmat Employees require training within 90 days. How often is recurrent training for DOT, IMDG, and IATA?
• DOT = 3 years
• IATA = 2 years
• IMDG = 3 years

        
3.

Do I have to take a FedEx or UPS Hazmat Training Seminar in order to Hazardous Materials through them?
• No

        
4. The US DOT has revised the Hazardous Material Basic Description by making it mandatory to put the Identification Number first on shipping papers. The new Basic Description is: Identification Number, Proper Shipping Name, Hazard Class (Subsidiary Hazard Class), Packing Group. For US domestic transportation, when does it become mandatory for the Identification Number to appear first on shipping papers?
• 01/01/2013		        
             
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